Q: How do I contact The Mag Shack?
A: The best way of getting in contact with is through email. Email is much better over phone it provides a documented thread of responses and is easier to keep track of inquireys. We check email from 6:00 A.M. EST to 10:00 P.M. EST. This ensures a speedy response Typically 30 minutes or less. Please email us at email@example.com or use the Contact Us Page.
Q: Will you ship to _____ state?
A: The following list are the restrictions know to The Mag Shack. We will not ship any magazine that holds more than the restricted number of rounds to these states. We reserve the right to not ship an order because of a restriction that is not listed here. Any order placed containing restricted products will be refunded.
California: No magazines over 10 Rounds.
Colorado: No magazines over 15 Rounds.
Connecticut: No magazines over 10 Rounds.
District of Columbia: No magazines over 10 Rounds.
Hawaii: No magazines over 10 Rounds, rifle or handgun.
Illinois: No Magazines to Cook County over 10 Rounds.
Maryland: No magazines over 10 Rounds
Massachusetts: No Magazines over 10 Rounds.
New Jersey: No Magazines over 15 Rounds.
New York State: No magazines over 10 Rounds.
Q: I am a Law Enforcement Officer or Armed Services Member, am I exempt from the restrictions?
A: Yes, we have a process for ordering.
1. Place your order on our website and put in the order notes that you are LEO/ Military.
2. Send a photo copy or picture of your ID, signifying your affiliation with a LEO Group or Branch of Service. Along with the email please include your order number. Send the emails to firstname.lastname@example.org
3. Your order will be processed and shipped if the ID is sufficient proof. You will be contacted if there is an issue.
Q: How long will my order take to ship?
A: We strive to ship all orders in 1-2 business days, however please allow up to 3 business days for processing. If you have an urgent order shoot us an email at email@example.com and we’ll try to accommodate it.
Q: What are the shipping prices?
A: Standard flat rate shipping is $4.99. The shipping method used will be chosen by The Mag Shack warehouse staff. It will either be via USPS, UPS, or FEDEX, whichever is the most economical. The time in transit for this method is 2-5 business days, depending on your location from our Tallahassee, FL warehouse.
Express Shipping is a flat rate of $6.99. The time in transit for this method is 1-3 business days. It is NOT a guaranteed express service. We will choose the most economical method to get your order to you in 1-3 business days.
For orders requiring a guaranteed express service such as Next Day, or Second Day Air, please contact us before ordering.
Q: I chose Express Shipping, but my order was shipped via UPS Ground???
A: The express method has a 1-3 business time in transit quote. We use the most economical method to get the order to you in that time-frame. Sometimes, depending on your location, UPS Ground will get to you in 1-3 business days.
Q: What is The Mag Shack return policy?
A: Returns may be made within 60 days of the delivery date of your package. The products must be in the original packaging, undamaged. If you need to make a return. please contact us with the order number and products to return. We will issue an RMA and provide instructions.
Q: My magazine broke/dosen’t work in my gun. What do I do?
A: Please contact us as this must be handled on a case by case basis. We will do everything in our power to make it right and get you shooting again!
Q: Are the magazines warrantied?
A: All manufactures warranties are valid on any product sold through our website. We offer no extra warranties or guaranties. Most all manufactures in this industry will work wonders to make a problem right for you. Also if you have an issue with a product, please contact us and we will try our best to fix the issue or replace the products.
Q: Is my information safe?
A: The Mag Shack does not sell any of your information to any third parties. Everything you enter on our website is secure. Credit card numbers and information are not stored for your protection.